Tap the Pets tab at the bottom of the screen, then tap the + button in the top-right corner. Fill in your pet's name, species, breed, and birthday, then save. Your pet will appear on your home screen right away.
Go to the Care tab and tap Book Appointment. Select a clinic near you, choose your preferred date and time, pick the pet you're booking for, and confirm. You'll receive a reminder notification before your appointment.
Open the Care tab and find your upcoming appointment. Tap on it to open the details, then select Cancel or Reschedule. Please try to cancel at least 2 hours before your appointment time.
Tap the profile icon in the top-right corner of the Home screen to open your profile, then tap My Orders. You'll see the status of every order — pending, confirmed, or delivered. Tap any order for full details.
On the login screen, tap Forgot password? and enter your email address. You'll receive a link to reset your password. If you don't see the email within a few minutes, check your spam folder. Still having trouble? Email us at shadi@pluviame.com.
Go to the Care tab and switch to the Hotels section. Browse available pet hotels near you, check their ratings and availability, and book your stay directly in the app.
Yes. Your data is encrypted in transit and at rest. We never sell your personal information to third parties. You can request a full export or deletion of your data at any time by contacting us at shadi@pluviame.com.
Tap the profile icon on the Home screen, scroll down to Support, then tap Language. You can switch between English and Arabic. The app will update immediately.
You can delete your account directly in the app: open your Profile, scroll to the bottom, and tap Delete Account. This permanently removes all your data. Alternatively, visit our account deletion page or email us at shadi@pluviame.com.
Try these steps first: 1) Close and reopen the app. 2) Check your internet connection. 3) Update the app to the latest version from the App Store. 4) Restart your phone. If the issue persists, email us at shadi@pluviame.com with a description of what happened and your device model.